{"id":484,"date":"2026-10-17T16:21:46","date_gmt":"2026-10-17T14:21:46","guid":{"rendered":"https:\/\/unitn.nl\/?page_id=484"},"modified":"2026-10-17T16:21:46","modified_gmt":"2026-10-17T14:21:46","slug":"withdrawal-rights","status":"publish","type":"page","link":"https:\/\/unitn.nl\/en\/withdrawal-rights\/","title":{"rendered":"Cooling-off period &#038; withdrawal"},"content":{"rendered":"\n<style>\n.unitn-legal{--ul-burgundy:#9c1c20;--ul-ink:var(--wp--preset--color--contrast,#2f2f2f);--ul-paper:#fffcf8;--ul-sand:var(--wp--preset--color--custom-color-7,#f2e4d6);--ul-line:#ded3c8;background:var(--ul-paper);color:var(--ul-ink);font-family:var(--body-font-font-family,'Nunito Sans',sans-serif)!important;font-size:18px;line-height:1.7;width:100%;max-width:none!important;margin:0!important;padding:clamp(116px,13vw,170px) max(5vw,20px) clamp(56px,8vw,110px)!important;overflow-wrap:anywhere;box-sizing:border-box}\n.unitn-legal *{box-sizing:border-box}.unitn-legal 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.ul-meta{display:block}.unitn-legal .ul-table :is(th,td){padding:10px;font-size:14px}.unitn-legal .ul-bottom{padding:22px}.unitn-legal .wp-block-button,.unitn-legal .wp-block-button__link{width:100%}}\n@media(prefers-reduced-motion:reduce){html:has(.unitn-legal){scroll-behavior:auto}.unitn-legal .ul-hero{animation:none}.unitn-legal :is(.wp-block-button__link,.ul-print){transition:none;transform:none!important}}\n@media print{body:has(.unitn-legal) :is(#unitn-header,.unitn-footer,.unitn-skip){display:none!important}.unitn-legal{padding:0!important;background:#fff;font-size:11pt;color:#000}.unitn-legal .ul-grid{display:block!important}.unitn-legal :is(.ul-toc,.ul-icon,.ul-tools,.ul-bottom,.ul-back){display:none!important}.unitn-legal .ul-hero{padding-right:0;animation:none}.unitn-legal h1{font-size:26pt!important}.unitn-legal h2{font-size:16pt!important;break-after:avoid}.unitn-legal .ul-section{break-inside:auto;border-bottom:0}.unitn-legal a{color:#000}.unitn-legal .ul-table tr{break-inside:avoid}}\n<\/style>\n\n\n<div class=\"wp-block-group alignfull unitn-legal is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group ul-wrap is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group ul-hero is-layout-flow wp-block-group-is-layout-flow\">\n\n<figure class=\"wp-block-image size-full ul-icon\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"640\" src=\"https:\/\/i0.wp.com\/unitn.nl\/wp-content\/uploads\/2026\/10\/unitn-pillar-architectural-eye.webp?resize=640%2C640&#038;ssl=1\" alt=\"\" class=\"wp-image-267\" srcset=\"https:\/\/i0.wp.com\/unitn.nl\/wp-content\/uploads\/2026\/10\/unitn-pillar-architectural-eye.webp?w=640&amp;ssl=1 640w, https:\/\/i0.wp.com\/unitn.nl\/wp-content\/uploads\/2026\/10\/unitn-pillar-architectural-eye.webp?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/unitn.nl\/wp-content\/uploads\/2026\/10\/unitn-pillar-architectural-eye.webp?resize=150%2C150&amp;ssl=1 150w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/><\/figure>\n\n\n<p class=\"ul-eyebrow wp-block-paragraph\"><a href=\"\/en\/\">UNIT N<\/a> \/ <a href=\"\/en\/about\/\">About UNIT N<\/a><\/p>\n\n\n<h1 class=\"wp-block-heading\" id=\"legal-title\">Cooling-off period &amp; withdrawal<\/h1>\n\n\n<p class=\"ul-intro wp-block-paragraph\">Whether you have a statutory cooling-off period depends on how the agreement is concluded, the work agreed and any statutory exception. The rules are not identical for every renovation agreement. This page provides general information for consumers.<\/p>\n\n\n<p class=\"ul-meta wp-block-paragraph\"><span>Updated: <time datetime=\"2026-10-17\">17 October 2026<\/time><\/span><span><a href=\"\/bedenktijd-en-herroepen\/\" hreflang=\"nl\" lang=\"nl\">Lees in het Nederlands<\/a><\/span><\/p>\n\n<\/div>\n\n\n<div class=\"wp-block-group ul-grid is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group ul-toc is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">On this page<\/h2>\n\n\n<ul class=\"wp-block-list\">\n\n<li><a href=\"#when\">When might a cooling-off period apply?<\/a><\/li>\n\n\n<li><a href=\"#exceptions\">Exceptions require an individual assessment<\/a><\/li>\n\n\n<li><a href=\"#early-start\">Starting work during an applicable cooling-off period<\/a><\/li>\n\n\n<li><a href=\"#notice\">Giving notice of withdrawal<\/a><\/li>\n\n\n<li><a href=\"#model\">Model withdrawal notice<\/a><\/li>\n\n\n<li><a href=\"#cancellation\">Cancellation outside a statutory cooling-off period<\/a><\/li>\n\n\n<li><a href=\"#sources\">Independent information<\/a><\/li>\n\n<\/ul>\n\n<\/div>\n\n\n<div class=\"wp-block-group ul-sections is-layout-flow wp-block-group-is-layout-flow\">\n\n<div id=\"when\" class=\"wp-block-group ul-section is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">When might a cooling-off period apply?<\/h2>\n\n\n<p class=\"wp-block-paragraph\">A statutory right of withdrawal may apply to a consumer distance or off-premises contract. For a services contract, the usual statutory period is 14 days after the agreement is concluded. The precise classification depends on the contracting process and circumstances.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Sending a contact enquiry or requesting information does not itself place a paid renovation order. A quotation accepted by email is not automatically a distance contract. A visit to measure or discuss a quotation followed by later acceptance requires a different assessment from an agreement concluded immediately during a sales meeting at home.<\/p>\n\n<\/div>\n\n\n<div id=\"exceptions\" class=\"wp-block-group ul-section is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Exceptions require an individual assessment<\/h2>\n\n\n<p class=\"wp-block-paragraph\">The law includes exceptions for agreements for new construction and major conversion in the statutory sense. Not every extensive or whole-house renovation falls within that exception. The project name or quotation value alone does not determine the answer.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Special rules may also apply to urgent repairs or maintenance expressly requested by the consumer. Additional work and materials outside such an exception require separate consideration. A general reference to bespoke work does not automatically remove the right of withdrawal for an entire renovation service.<\/p>\n\n<\/div>\n\n\n<div id=\"early-start\" class=\"wp-block-group ul-section is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Starting work during an applicable cooling-off period<\/h2>\n\n\n<p class=\"wp-block-paragraph\">If you want a service to start during the cooling-off period, an express request and the required prior information are necessary. Following a valid withdrawal, a proportionate amount for work already performed may then be payable if the statutory conditions have been met.<\/p>\n\n\n<p class=\"wp-block-paragraph\">The right of withdrawal for a fully performed service ends only if the statutory requirements for prior consent and acknowledgement of the loss of that right have also been met. A start date or a general term alone is not necessarily sufficient.<\/p>\n\n<\/div>\n\n\n<div id=\"notice\" class=\"wp-block-group ul-section is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Giving notice of withdrawal<\/h2>\n\n\n<p class=\"wp-block-paragraph\">If you have an applicable statutory right of withdrawal and wish to use it, send a clear statement to info@unitn.nl within the applicable period. Include your name, contact details, the agreement you are withdrawing from and the date it was concluded. You do not have to give a reason.<\/p>\n\n\n<p class=\"wp-block-paragraph\">You may use the model below, but this is not compulsory. Another unambiguous statement is also possible. Keep proof of sending. The model does not restrict your statutory rights or the ways in which they may be exercised.<\/p>\n\n\n<p class=\"wp-block-paragraph\">Following a valid withdrawal, payments received are refunded under the applicable statutory rules. For services, work already carried out during the cooling-off period at your express request may be taken into account where the statutory conditions are met.<\/p>\n\n\n<p class=\"ul-inline-links wp-block-paragraph\"><a href=\"mailto:info@unitn.nl?subject=Withdrawal%20from%20agreement\">Give notice of withdrawal by email<\/a><\/p>\n\n<\/div>\n\n\n<div id=\"model\" class=\"wp-block-group ul-section is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Model withdrawal notice<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Complete and send this model only if you wish to withdraw from the agreement.<\/p>\n\n\n<div class=\"wp-block-group ul-model is-layout-flow wp-block-group-is-layout-flow\">\n\n<p class=\"wp-block-paragraph\">To: UNIT N, Koninginnegracht 46, 2514 AD Den Haag, the Netherlands, info@unitn.nl.<\/p>\n\n\n<p class=\"wp-block-paragraph\">I\/We (*) hereby give notice that I\/We (*) withdraw from my\/our (*) agreement for the supply of the following service:<\/p>\n\n\n<p class=\"wp-block-paragraph\">Description of the service and quotation or order reference, if available:<\/p>\n\n\n<p class=\"wp-block-paragraph\">Agreement concluded on:<\/p>\n\n\n<p class=\"wp-block-paragraph\">Name of consumer(s):<\/p>\n\n\n<p class=\"wp-block-paragraph\">Address of consumer(s):<\/p>\n\n\n<p class=\"wp-block-paragraph\">Signature of consumer(s), only if this form is submitted on paper:<\/p>\n\n\n<p class=\"wp-block-paragraph\">Date:<\/p>\n\n\n<p class=\"wp-block-paragraph\">(*) Delete as appropriate.<\/p>\n\n<\/div>\n\n<\/div>\n\n\n<div id=\"cancellation\" class=\"wp-block-group ul-section is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Cancellation outside a statutory cooling-off period<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Withdrawal during a statutory cooling-off period differs from terminating or cancelling a project outside that period. The applicable statutory rules, the nature of the assignment and the validly agreed terms then matter. Contact us so the consequences in your circumstances can be established. This page imposes no fixed cancellation percentage or automatic charge.<\/p>\n\n<\/div>\n\n\n<div id=\"sources\" class=\"wp-block-group ul-section is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">Independent information<\/h2>\n\n\n<p class=\"wp-block-paragraph\">ACM ConsuWijzer explains when a cooling-off period applies and the rights available when cancelling work or an assignment. Obtain an assessment of your particular circumstances if the type of agreement or an exception is uncertain.<\/p>\n\n\n<p class=\"ul-inline-links wp-block-paragraph\"><a href=\"https:\/\/consument.acm.nl\/aankoop-dienst-annuleren\/bedenktijd\">ACM ConsuWijzer: cooling-off period (Dutch)<\/a> \u00b7 <a href=\"https:\/\/consument.acm.nl\/aankoop-dienst-annuleren\/klus-opleiding-opdracht-annuleren\">ACM ConsuWijzer: cancelling work or an assignment (Dutch)<\/a><\/p>\n\n<\/div>\n\n\n<p class=\"ul-small wp-block-paragraph\">Content last reviewed: 17 October 2026. Mandatory statutory consumer rights continue to apply.<\/p>\n\n\n<div class=\"ul-tools\"><button type=\"button\" class=\"ul-print\" onclick=\"window.print()\">Save or print this page<\/button><\/div>\n\n\n<div class=\"wp-block-group ul-bottom is-layout-flow wp-block-group-is-layout-flow\">\n\n<h2 class=\"wp-block-heading\">A question about this information?<\/h2>\n\n\n<p class=\"wp-block-paragraph\">Contact UNIT N and tell us which page and question you are asking about so we can help.<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en\/contact\/\">Contact UNIT N<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n\n<p class=\"ul-back wp-block-paragraph\"><a href=\"#legal-title\">Back to top<\/a><\/p>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Whether you have a statutory cooling-off period depends on how the agreement is concluded, the work agreed and any statutory exception. The rules are not identical for every renovation agreement. This page provides general information for consumers.<\/p>\n","protected":false},"author":285631636,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"unitn-source-rebuild","meta":{"advanced_seo_description":"When might a statutory cooling-off period apply to a design or renovation agreement? 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